Returns & Cancelling

By entering into these Terms you acknowledge that there is no automatic right to a refund where you wish to cancel your order. As our products contain fresh and perishable food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the products.

If you wish to cancel your order, you should let us know as soon as possible and all requests must be sent by email to kitchen@chilledmeals.co.uk. We require all cancellations or changes to your plan to happen before 9 pm every Thursday in order to cancel your order/delivery for the week ahead.

If you fail to notify us that you wish to cancel before 9pm Thursday, your cancellation will not take place until the following Thursday. Therefore, you will still receive food on the nearest delivery day and be charged accordingly.

Please note that you will also be charged a 10% cancellation fee if you cancel your order. This is because of the external card company fees that are charged to us for refunding any amount.

Any refunds where due will be made within 14 days from the date on which your order would have arrived had it not been cancelled.